Customer Care
Support after closing should be easy to find.
A public homeowner care hub for warranty intake, maintenance guidance, important documents, and urgent issue routing.
Before You Submit
Route urgent conditions first.
If there is a personal safety concern or active property damage, contact the appropriate emergency service provider first. For non-emergency warranty items, submit the form below with as much detail as possible.
Emergency guidance
For active leaks, loss of heat or cooling during severe weather, electrical hazards, or other urgent conditions, contact the trade provider or local emergency service first, then notify Red Cedar Homes.
Documents & Maintenance
Homeowner resources, ready for document uploads.
Warranty coverage overview
Backend document management can attach the final file or portal link here.
Seasonal maintenance checklist
Backend document management can attach the final file or portal link here.
Appliance and systems references
Backend document management can attach the final file or portal link here.
Homeowner portal access
Backend document management can attach the final file or portal link here.
Warranty intake
The existing warranty route remains live and now has a richer customer-care parent page.
Warranty FormService Request
Tell us what needs attention.
Include your community, address, homesite if known, and a clear description. Attachments and ticket tracking can be added when we build the admin backend.